Be there when your patients call. Even when you can't be.

Patient calls are encrypted in transit and at rest, and patient data is never used to train our models. During onboarding we work with your team on what data is captured, how long it’s retained, and who can see it, and we’ll provide a full data-security and privacy overview for your IT and security review during procurement.

No — that boundary is hard-coded. AVA is trained to recognize clinical questions and escalate them to your on-call nurse, triage line, or front desk. She does not diagnose, recommend treatments, interpret symptoms, or give any medical advice. If a patient asks a clinical question, AVA collects the relevant details and routes the call to a qualified human in your practice.

During onboarding you define your urgent-symptom triggers — typically things like post-op fever, chest pain, severe bleeding, suicidal ideation, or any symptom set your specialty requires. AVA listens for those phrases (and the many ways patients actually describe them), captures the full conversation, and routes to your on-call protocol — nurse triage line, on-call physician, or 911 referral as your practice has configured. She never tries to handle clinical decisions herself.

Yes. Live integrations with Epic, Cerner (Oracle Health), Athenahealth, eClinicalWorks, NextGen, DrChrono, Kareo, and Practice Fusion. AVA writes appointments, intake notes, and call summaries directly into the patient chart. If you’re on a less common EHR, ask us — most integrations exist or can be built quickly via FHIR or API.

No. AVA takes the constant ringing off your front desk so they can focus on the patients physically in front of them — checking people in, handling forms, working with insurance, solving the things that need a person. AVA handles the routine volume: hours, directions, refill requests, basic booking, after-hours overflow. Your team does the human work; AVA covers the rest.

Yes — that’s one of the most common reasons multi-provider practices choose AVA. She asks the questions your front desk would ask to determine the right provider, the right location, the right specialty. Books with the correct provider where allowed, and tags every call so staff know exactly which clinic or office the conversation belongs to. Especially valuable for groups sharing one main line across multiple offices.

AVA speaks with patients in English or Spanish from the first word, matching the caller’s language with no handoff to front-desk staff. Additional languages available on request. For practices with large bilingual patient populations, bilingual coverage can meaningfully lift booking capture and patient experience versus an English-only line, since callers who’d otherwise hang up stay on to book.

Most AVA builds are ready in 7 days. We recommend 2–3 weeks of total runway for integration setup and any security or privacy review on your side. Map your providers, schedules, and urgent-symptom triggers up front; we handle the build and the EHR integrations.